Key Responsibilities:

Client Interaction (Training, Implementation, and Solution Support)

• Conduct training sessions for clients on effectively using the solution to achieve desired outcomes (onsite and offsite).

• Assist in configuring the system to generate rules and alerts based on client requirements.

• Understand client needs, objectives, and business processes to provide tailored solutions.

• Document business requirements and translate them into functional specifications.

• Support testing activities to ensure new features align with client expectations.

• Assist in preparing release notes, user manuals, and training materials for newly developed features.

• Develop process flows, wireframes, and mockups for better visualization of solutions.

Product Analysis & Development Support

• Gather and analyze data to identify areas for product improvement.

• Work closely with internal teams to understand product requirements and prioritize enhancements.

• Provide insights based on data analysis to help drive product decisions.

Project Tracking & Coordination

• Ensure the successful implementation of solutions by tracking project progress.

• Coordinate with internal teams to address any delays or challenges.

Must-Have Skills:

• Excellent written and verbal communication skills.

• Strong analytical and problem-solving abilities.

• Self-driven and proactive approach to tasks.

• Ability to perform under pressure with persistence and resilience.